During opening hours
T: 01335 342509
7 Church Street, Derbyshire, Ashbourne, DE6 1AE
Location
We are conveniently located within the town centre
On street parking is available outside the practice.
More extensive parking is available throughout Ashbourne.
Out of hours care
Telephone 111
or visit www.nhs.uk
contact practice answering machine for more details regarding contact numbers
NHS England
NHS England, PO Box 16738, Redditch, B97 9PT
Tel :0300 311 22 33
Complaints Procedure
All complaints will be treated seriously, logged and investigated thoroughly.
TIME FACTOR (COMPLAINTS TO OSWALD HOUSE DENTAL CENTRE)
We aim to acknowledge any complaint within 2 working days, this may be longer if the complaints manager is away but would be explained in any future correspondence.
Once receipt has been acknowledged the complaint will be logged, investigated fully, the records checked and any member of staff involved interviewed to get a complete picture of events leading to the complaint being made.
This would then be notified to the complainant within 10 working days giving details of findings and suggesting ways it may be resolved.
If there is any further correspondence between the complainant and the practice, the complaint would be re-investigated and on receipt of findings notified to the complainant as the information became available.
TIME FACTOR - NHS ONLY
We aim to acknowledge any complaint from a patient through the NHS England Complaints Centre within 2 working days, providing the person the letter is addressed to is available.
Once receipt has been acknowledged the complaint will be logged, investigated fully, the records checked and any member of staff involved interviewed to get a complete picture of events leading to the complaint.
This would then be notified to the complainant and NHS England within 10 working days.
If there is any further correspondence between the complainant and the practice the complaint would be re-investigated on receipt and findings notified to the complainant and NHS England as the information became available.
WHO TO CONTACT
The Complaints Manager at Oswald House Dental Centre on 01335 342509 is your first contact if you have a complaint about the practice. If the letter is marked “confidential” it will not be opened by any other member of staff. If the complaint is about the complaints manager you can address your complaint to Dr Patrick Carroll, the practice principal. We try to resolve any complaint locally and are happy to listen and take criticism if warranted to use it to improve the service we offer. Alternatively, you may wish to contact the NHS England Customer Contact Centre at the address below.
Complaints Support
You can also get support with making a complaint from the following
NHS England
t: 0300 311 22 33
e: england.contactus@nhs.net (for the heading use ‘for the attention of the complaints manager’,
NHS ENGLAND,PO BOX 16738, REDDITCH, B97 9PT
your local Independent Complaints Advocacy Service (ICAS), Citizens Advice, or visit www.dh.gov.uk
Private dental services – please contact the Dental Complaints Service
t: 08456 120540
www.dentalcomplaints.org.uk.
Patients found to have incorrectly claimed help with the cost of NHS dental treatment may receive a penalty charge.
NHS Counter Fraud service
For more advice on receiving help with the cost on NHS dental treatment, go to www.cfsms.nhs.uk and click on ‘Entitled to help with NHS costs’. If you have a suspicion of fraud taking place within the NHS please contact our Fraud and Corruption Reporting line on 0800 0204060 (Monday to Friday 8am-6pm).
Comments & Feedback
If you would like to comment about any aspect of our service please contact reception at the Oswald House Dental Centre. If you are not happy with the response you receive from us you are entitled to raise this verbally or in writing with your Primary Care Trust.